LuckyWave Casino Privacy Policy

As a licensed operator, Lucky Wave is legally required to process personal data from players in order to provide gaming services and comply with gambling regulations. This policy explains what information we collect, why we collect it, and how it’s used. By registering an account, you confirm your agreement with this policy – if you’d rather not share the information required, please don’t use the site.

We may update this policy from time to time. We’ll try to flag major changes where possible, but it’s worth checking back periodically, since continued use of the site counts as acceptance of any updates.

What We Collect

This includes information you provide directly, such as your name, date of birth, email and phone number during registration, plus any correspondence with us via chat, email or other channels. We also record your full transaction history, login and session data (including IP address, device and browser details), and any documents needed for identity or anti-fraud verification, such as passport scans or bank statements. If you take part in surveys or feedback requests, that data is collected too.

How We Use It

Your data supports the core of running your account: processing deposits and withdrawals, delivering games and customer support, verifying your identity, and meeting anti-money laundering and counter-terrorism financing obligations. We also use it to monitor for fraud and irregular activity, to send promotional offers (only where you’ve opted in), and to analyse trends through aggregated, anonymised statistics.

Marketing

Unless you’ve opted out, we may email or message you about promotions – including offers from selected business partners such as game providers. You can stop this at any time through your account settings or by contacting [email protected]. Note that accepting a prize or winnings may also mean consenting to your name or nickname being used for promotional purposes, unless local law says otherwise.

Who Sees Your Data

We don’t sell or rent personal data. It may, however, be shared within our group of companies, with trusted business partners, and with employees whose roles require it — such as anti-fraud analysts, payments staff, and VIP account managers — all of whom are bound by confidentiality agreements. Data may also be disclosed where required by law, to regulators, to protect against fraud, or in the event of a merger or acquisition, in which case we’ll notify you by email beforehand.

Third-party providers help us with hosting, analytics, and marketing; any data shared with them is handled in line with applicable data protection law. Links to external sites and any embedded social media features are governed by those third parties’ own privacy policies, not ours.

How Long We Keep It

If you close your account, we retain your data only as long as legally required – including a minimum of five years from your last transaction or account closure, in line with anti-money laundering regulations. This data is only accessed if requested by relevant authorities investigating fraud, financial crime, or similar matters. We may also retain anonymised data for internal analysis, without it being linked back to you.

Keeping Your Data Secure

Accounts are protected by a unique login and password, with optional two-factor authentication for extra security. Keeping your login details private is your responsibility. On our end, we follow industry-standard security practices to protect the data you share with us.

Cookies

We use cookies to run the site and improve your experience – some are essential for basic functionality, others help remember your preferences, and a further set supports advertising and performance tracking through our partners. Most browsers accept cookies by default; you can adjust or block them in your browser settings, though doing so may limit some site features.

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